Coosa Valley Credit Union

I have had Coosa valley since I was 16 years old. I am 25 now and these past couple of years have been horrible. Every person I speak with is rude and disrespectful in some kind of way. I am a co-signer on my sisters car loan. She wasn’t paying the loan for months and Coosa valley never took the time out of their day to let me know that. They just decided to snatch the money she wasn’t paying out of MY bank account, which caused me to get behind on my own personal bills. I have decided to take over the car loan, and it seems like they are now directing their frustration that they had with my sister, towards me. Also, I am an online student and the school I attend is in Arizona, they always send my refund check through the mail and every time I try to cash it at Coosa valley they either refuse the check or tell me it has to have a 10 day hold on it but the corner store will cash it just by calling my school and verifying the information. I am closing out my account today with Coosa Valley and I will never recommend that bank to anyone. I believe the lady that works with loans is named Kelsey.. her attitude is absolutely terrible. And I believe another one’s name is Kayla. Very very disrespectful for absolutely no reason. I even tried to cash my check so that I could pay the full past due balance that my sister left plus the current months payment and they refused the check and the reason was “because you are so far behind on your loan” please tell me how that makes sense ??? If you cash the check, I can make a payment .. right ??? The First Lady told me it would be a 5 day hold then she went and grabbed her manager who came to tell me it will be a 10 day hold .. oh BUT they want me to make the $1300 payment TODAY! But won’t cash the check for me to do so. It makes no sense at all. I can’t wait to get far away from Coosa Valley Credit Union.

Been with this bank for almost 10 years and have has several accounts with them. I just have to point out how customer service has declined in the past couple years. I’ve completely stopped going to the Dean street location because they are so rude and seem miserable to be there. The last hope I had withered away when I went to the main branch and not any additional assistance was even thought about being offered no let me see what we can do. Also, I can never ever get any manager on the phone or to call me back. When I’ve worked with one person and they have their way or process & then you go to someone else and they say no we don’t do it that way and they get frustrated. It’s just unpleasant. I feel like they had a change in management or policies were changed because it’s so different from the last couple years in a big way. So after today it’s a wrap. Very unpleasant experiences lately and lack of help. I’m def moving completely over to my other banks moving forward.

Lacks customer service. They only have Monday through Friday hours. No weekend services and no emergency service to get issues resolved. I remote deposited a check Friday shortly after 5:00 p.m. it is now Tuesday I still have no access to my funds and have had bills due that I needed to access my work check. It's a paycheck! From a reputable local business! But it was after 5:00 when I deposited on Friday they have no Saturday hours! And then Monday is a holiday so even though I even tried to put a question in through the contact Services I got no response and cannot access my funds. For a bank handling people's money that needs to be accessed I would think that there was at least a number that could be called at least until sometime at night to access situations and a weekend number for at least some number of hours but literally nothing. This is hard for me to do business this way so I will be having to look for another bank because I simply cannot have my money in limbo when I've got bills to pay. My creditors don't want to to hear that I have plenty of money tied up in my bank I just can't access it!